Orders & Shipping
Where do you ship?
Available shipping destinations are shown at checkout. If your address is not accepted, please contact us before ordering.
How much does shipping cost?
Shipping charges are calculated and displayed at checkout before you complete your purchase.
When will my order arrive?
Please review the estimated processing and delivery times shown on the product page or at checkout. Processing and carrier transit are separate stages. For more information, visit our Shipping Policy.
How can I track my order?
When tracking is available, we will send the details to the email address used for your purchase.
Can I change or cancel my order?
Contact us as soon as possible with your order number and request. We will try to help, but changes or cancellations may not be possible once fulfillment has begun.
What if my order arrives damaged or an item is incorrect?
Please contact us with your order number, a description of the issue, and photographs where possible. We will review the problem and arrange an appropriate resolution.
Returns & Support
Can I return my purchase?
You may request a return within 30 days of receiving your order. Change-of-mind returns must be unused, unwashed, and in their original condition with all included parts. Please read our Returns & Refunds page for full details.
Who pays for return shipping?
You are responsible for return shipping on change-of-mind returns. If the item is defective, damaged, or incorrect, we will cover any necessary return shipping associated with resolving the issue.
How can I contact EliteCubes?
Visit our Contact Us page. For order-related questions, include your order number so we can assist you more easily.